Privacy Policy

Last updated: February 24, 2025

Luckockos (“we”, “our”, “us”) operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect or Process

“Personal information” refers to any information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with our Services:

1.1 Contact Information

• Name

• Billing & shipping addresses

• Phone number

• Email address

1.2 Financial Information

• Payment method details

• Transaction details
  (Note: All payment information is processed securely by our third-party payment processors.)

1.3 Account Information

• Username, password

• Preferences & settings

1.4 Transaction & Order Information

• Products viewed, added to cart, purchased, returned, or exchanged

1.5 Communications

• Information provided when contacting customer support

1.6 Device Information

• Device type & operating system

• IP address

• Browser information

1.7 Usage Information

• How you interact with our website

• Click behavior and browsing patterns

• Cookies and similar technologies

2. Personal Information Sources

We collect your personal information from the following sources:

• Directly from you: when you create an account, place an order, or contact us

• Automatically: through our website using cookies and tracking tools

• From service providers: including payment processors, logistics partners, and analytics tools

• From marketing or advertising partners (if applicable)

3. How We Use Your Personal Information

We use your personal information for purposes including:

3.1 Providing & Improving Our Services

• Process orders and payments

• Ship orders and manage returns

• Maintain your account

• Personalize your shopping experience

• Improve website features and functionality

3.2 Marketing & Advertising

• Send promotional emails or SMS (with your consent)

• Show relevant ads based on your activity on our website
  (You may opt out at any time.)

3.3 Security & Fraud Prevention

• Authenticate accounts

• Detect and prevent fraud or unauthorized activity

3.4 Communication

• Respond to customer inquiries

• Provide updates regarding orders or account changes

3.5 Legal Compliance

• Comply with laws, regulations, and legal processes

4. How We Disclose Personal Information

We may share your personal information with the following parties:

4.1 Service Providers (Shopline & Others)

Our website is hosted and supported by Shopline, which processes data necessary to operate the Services.
We may also share data with:

• Payment processors

• Shipping and fulfillment partners

• IT service providers

• Marketing & analytics service providers

4.2 Business Partners

We may disclose information to partners who assist with advertising, analytics, or promotions.

4.3 Legal Requirements

We may disclose information to comply with applicable laws, law enforcement requests, or to protect our rights.

4.4 Business Transfers

If we undergo a merger or sale, customer information may be included in the transaction.

5. Third-Party Websites & Links

Our Services may include links to external websites.
We are not responsible for the privacy practices or content of those third-party websites.
Please review their policies before sharing your information.

6. Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your region.

If you believe a child has provided personal information, please contact us so we can delete it.

7. Security & Data Retention

We use reasonable administrative, technical, and physical measures to protect your information.
However, no method of transmission is completely secure.

We retain your information for as long as necessary to:

• Maintain your account

• Provide the Services

• Meet legal obligations

• Resolve disputes

8. Your Rights & Choices

Depending on your jurisdiction, you may have rights such as:

• Access: request a copy of your personal information

• Deletion: request we delete your information

• Correction: request your information be updated

• Portability: request your data be transferred

• Opt-out of marketing: unsubscribe at any time

You may exercise these rights by contacting us at:
📧 support@luckockos.com

9. International Data Transfers

We may transfer your data to locations outside your country.
When we do, we ensure appropriate protection measures are used.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
When we do, we will update the “Last updated” date at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

📧 support@luckockos.com